Jiaqi Pan talks about AI chatbots, Landbot

Jiaqi Pan, co-founder and CEO of Landbot, discusses the company's pivot from a B2C personal assistant service to an AI-powered chatbot platform, emphasizing the importance of identifying clear customer problems and differentiating in a crowded market. He shares insights on pricing strategies, the evolution of AI in customer service from NLP to large language models, and how to balance AI and human interaction. Pan also highlights the critical role of brand positioning and strategic content marketing for B2B SaaS companies, stressing the need for direct customer discovery to understand nuances and drive high-quality leads.